ARMA-Q is the new self-regulatory regime for managing agents that are members of the Association of Residential Managing Agents (ARMA). It comes into force from 2015 and aims to raise standards and quality of service across the residential leasehold management sector. It features commitment to a new consumer charter and industry standards, which are specific to managing agents. Compliance with the standards and charter will be overseen by an independent regulatory panel made up of industry experts and chaired by former housing minister The Rt Hon Keith Hill. Importantly, leaseholders are also represented on the panel. Find out more about ARMA-Q at:

BBM are pleased to announce that they have achieved accreditation to ARMA-Q, the new regulatory regime for residential leasehold managing agents. Their accreditation puts them at the leading edge of best practice in property management.

From 2015 flat owners who use ARMA-Q accredited agents to manage their property will be guaranteed a number of safeguards including:

Higher professional standards and levels of customer care
A transparent and open service
Access to an independent regulatory panel

To achieve accreditation, managing agents must demonstrate that they comply with over 160 rigorous industry standards. It’s the first time such measures have been introduced for agents in England and Wales, where there are an estimated five million leasehold properties.

Despite collecting over a billion pounds in service charges from leaseholders each year, managing agents are not regulated by government. Unless they are members of a professional body, agents are unaccountable, which leaves the system open to abuse and inconsistent service levels.

ARMA-Q is being introduced by the industry’s trade body, the Association of Residential Managing Agents (ARMA). The organisation is aiming to push up standards of property management across the board and plug the gap left by the lack of statutory regulation.

From 2015 anyone appointing an ARMA-Q agent to manage their property can have peace of mind that they conform to high standards, are bound by a consumer charter and are regulated independently. ARMA-Q accreditation is voluntary – managing agents don’t have to sign up. So those that do are showing a clear commitment to providing the best service.